Privacy Policy

PERSONAL DATA PROTECTION POLICY

At H.S.S. Confectionery Foodstuff Sdn. Bhd. (Company Reg No. 734472-D), we are committed in protecting Personal Data of individuals in accordance with the Malaysia’s Personal Data Protection Act 2010 (PDPA).

This Personal Data Privacy Policy describes the types of Personal Data we may collect from you, how do we collect it, how we may use that information, and with whom we may share it. We also tell you how you can reach us to update your Personal Data, ask questions you may have about our personal data protection practices and provide feedback on our personal data protection practices.

This Policy applies to personal information about individuals (customers, vendors, distributors, suppliers,) held by us. We will only process your Personal Data in accordance with the Personal Data Protection Act 2010.

We reserve the right to modify, update and/or amend this Policy from time to time without prior notice.

If you do not agree to this Policy, we may not be able to render all services to you and you may be required to terminate your relevant agreement with us.

PERSONAL DATA THAT WE COLLECT

The types of Personal Data that we collect about individuals include:

1. Name
2. NRIC number / Passport number
3. Date of birth
4. Email address
5. Residential address
6. Residential telephone number
7. Hand phone number
8. Bank account number

HOW DO WE COLLECT YOUR PERSONAL DATA

Your Personal Data may be collected from you during your course of dealings with us in any way or manner including pursuant to any transactions and/or communications made from/with us. Some examples of how personal data can be collected:

• When you complete purchase orders, requests or applications for our products or services (by phone, in person, normal mail, or electronically);
• When you communicate with us directly with our sales team.
• When you enter, and when you interact with us during promotions.
  
  

In addition, we may also receive, store and process your Personal Data which are provided or made available by any third parties, credit reference bodies, regulatory and law enforcement authorities, for reasons including delivery of our products and to comply with our legal and regulatory obligations.

PURPOSE OF ACQUIRING AND PROCESSING YOUR PERSONAL DATA

The Personal Data as provided/furnished by you to us or collected by us from you or through such other sources as may be necessary for the fulfilment of the purposes at the time it was sought or collected, may be processed for the following purposes (collectively referred to as the “Purposes”):

• to communicate with you;
• to maintain and improve customer relationship;
• to assess, process and provide products, services to you;
• to administer and process any payments related to products, services requested by you;
• to establish your identity and background;
• to respond to your enquiries or complaints and resolve any issues and disputes which may arise in connection with any dealings with us;
• to provide you with information or updates on our products, services, upcoming promotions from time to time;
• to maintain and update internal record keeping;
• for internal administrative purposes;
• to conduct credit reference checks and establish your creditworthiness, where necessary, in providing you with the products, services and/or facilities;
• to process any payments related to your commercial transactions with us;
• to share any of your Personal Data with the auditor for our internal audit and reporting purposes;
• to share any of your Personal Data pursuant to any agreement or document which you have duly entered with us for purposes of seeking legal and/or financial advice and/or for purposes of commencing legal action;
• to share any of your Personal Data with financial institutions necessary for the purpose of applying and obtaining credit facility(ies);
• for meeting any applicable legal or regulatory requirements and making disclosure under the requirements of any applicable law, regulation, direction, court order, by-law, guideline, circular or code applicable to us;
• to enforce or defend our rights and your rights under, and to comply with, our obligations under the applicable laws, legislation and regulations;
• for other purposes required to operate, maintain and better manage our business and your relationship with us, which we notify you of at the time of obtaining your consent; and you agree and consent to us using and processing your Personal Data for the Purposes in the manner as identified in this Policy. If you do not consent to us processing your Personal Data for one or more of the Purposes, please notify us at the contact details below.

CONSEQUENCES OF NOT CONSENTING TO THIS POLICY

The collection of your Personal Data by us may be mandatory or voluntary in nature depending on the Purposes for which your Personal Data is collected. Where it is obligatory for you to provide us with your Personal Data, and you fail or choose not to provide us with such data, or do not consent to the above or this Policy, we will not be able to provide products or services to you.

DISCLOSURE OF YOUR PERSONAL DATA

We will not sell, rent, transfer or disclose any of your Personal Data to any third party without your consent. However, we may disclose your Personal Data to the following third parties, for one or more of the above Purposes:

• your immediate family members and/or emergency contact person as may be notified to us from time to time;
• successors in title to us;
• any person under a duty of confidentiality to which has undertaken to keep your Personal Data confidential which we have engaged to discharge our obligations to you;
• any party in relation to legal proceedings or prospective legal proceedings;
• our auditors, consultants, lawyers, accountants or other financial or professional advisers appointed in connection with our business on a strictly confidential basis, appointed by us to provide services to us;
• any party nominated or appointed by us either solely or jointly with other service providers, for purpose of establishing and maintaining a common database where we have a legitimate common interest;
• payment channels including but not limited to financial institutions for purpose of assessing, verifying, effectuating and facilitating payment of any amount due to us in connection with your purchase of our products and/or services;
• government agencies, law enforcement agencies, courts, tribunals, regulatory bodies, industry regulators, ministries, and/or statutory agencies or bodies, offices or municipality in any jurisdiction, if required or authorised to do so, to satisfy any applicable law, regulation, order or judgment of a court or tribunal or queries from the relevant authorities;
• our joint venture/business partners, third-party product and/or service providers, suppliers, vendors, contractors, data processors or agents, that provide related products and/or services in connection with our business, or discharge or perform one or more of the above Purposes and other purposes required to operate and maintain our business;
• financial institutions for the purpose of applying and obtaining credit facility(ies), if necessary;
• in the event of a potential, proposed or actual sale/disposal of any of our business or interest, merger, acquisition, consolidation, re-organisation, funding exercise or asset sale relating to us, or in the event of winding-up (“Transaction”), your Personal Data may be required to be disclosed or transferred to a third party as a result of, or in connection with, the Transactions.
• You hereby acknowledge that such disclosure and transfer may occur and permit us to disclose and transfer your Personal Data to such third party and its advisors/representatives and/or any other person reasonably requiring the same in order for us to operate and maintain our business or carry out the activities set out in the Purposes.

ACCURACY OF YOUR PERSONAL DATA

We aim to keep all Personal Data as accurate, complete, not misleading, up-to-date and reliable as possible. Therefore, the accuracy of your Personal Data depends to a large extent on the information you provide.

YOUR RIGHTS

Subject to the exceptions provided under the PDPA, you have the right to request for access to, request for a copy of, a request to update or correct, your Personal Data held by us. You have the right at any time to request us to limit the processing and use of your Personal Data.

RETENTION OF YOUR PERSONAL DATA

Any of your Personal Data provided to us is retained for as long as the purposes for which the Personal Data was collected continues; your Personal Data is then destroyed from our records and system in accordance with our retention policy in the event your Personal Data is no longer required for the said purposes unless its further retention is required to satisfy a longer retention period to meet our operational, legal, regulatory, tax or accounting requirements.

SECURITY OF YOUR PERSONAL DATA

We are committed to ensuring that your Personal Data is stored securely. In order to prevent unauthorised access, disclosure or other similar risks, we endeavour, where practicable, to implement appropriate physical, electronic and procedural security measures in accordance with the applicable laws and regulations and industry standard to safeguard against and prevent the unauthorised or unlawful processing of your Personal Data, and the destruction of, or accidental loss, damage to, alteration of, unauthorised disclosure of or access to your Personal Data.

The company reserves the right to review and modify this policy from time to time without prior notification to you.

CONTACT DETAILS

Name: Siah Jia Hui
Email address: [email protected]
Telephone No: 06-9864455

H.S.S. Confectionery Foodstuff Sdn. Bhd.
No. 17386, Parit Raja Sari, Jalan Parit Hulu, Bukit Bakri, 84200, Muar, Johor.

Date of issuance of this Personal Data Privacy Policy: 19th April 2022.